Thursday, 3 December 2015

MO365 malfunctions

Customers of Microsoft's online productivity suite are unable to log in to Outlook email and other services due to Azure outage 

Microsoft's Office 365 services-which provide online access to Word,Excel and Outlook,among other software-appear to be offline for many users across Europe due to a problem with Microsoft's cloud computing service,Azure.

Many users reported being blocked from accessing the Office 365 portal,with Down Detector,a website that tracks outages,seeing a spike in reports.Many appear to be related to problems signing in to Outlook, Microsoft's email portal.

The incident appears to be related to Azure, Microsoft's cloud computing platform, on which 365 runs.The Azure status page reads:"Starting at approximately 09:00 on 3rd Dec,2015,customers began experiencing intermittent issues accessing Azure services that use, or have dependencies on Azure Active Directory.

"Engineering teams have identified an Azure Active Directory configuration error that is believed to be the root cause of the issue.The team is working on failing over the impacted service components to a different environment.Impact is largely centralized to the West Europe and North Europe regions. An update will be provided in 60 minutes,or as events warrant."

The Office 365 status page suggests no issues,however.Office 365 is Microsoft's subscription service to its Office suite of productivity software. Given the name- which suggests an always-on,constantly available service-the outage is somewhat embarrassing.

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